Fighting Back Against Illegal Email Spammers, Internet
Hackers, and other Web Thieves
Page 10
Getting Illegal Spammers and Hackers Kicked
Off the Internet
Emailing the Hacker's ISP
Now we can send a complaint to the hacker's ISP, rr.com,
to have them take action. I composed and sent the following email.
Usually you will receive a form letter in reply from the ISP, like this
one:
From: abuse_autoresponder@rr.com
Reply-To: please_do_not_reply@rr.com
To: webmaster@infohq.com
Subject: [Automatic Reply] Hacker from your domain
Date: Thu, 19 Sep 2002 02:26:13 -0400
*******************************************************
==DO NOT REPLY DIRECTLY TO THIS MESSAGE==
==ROAD RUNNER WILL NOT SEE ANY REPLY SENT TO THIS MESSAGE==
*******************************************************
This is an automatic reply to confirm that your message has been received
by Road Runner Security (abuse@rr.com) describing an incident of alleged
service abuse. You will only receive this message once per day.
All complaints regarding Earthlink High Speed Users (*.mindspring.com)
should
be directed to ABUSE@MINDSPRING.COM - Road Runner DOES NOT handle abuse
issues
dealing with Earthlink customers.
If you are a Road Runner subscriber, writing to complain about spam sent
*TO* your Road Runner account, please visit http://security.rr.com/help.htm
*******************************************************
* If your message contains obscenities, abusive, or threatening language
* directed at our abuse staff, it will be discarded without further action.*
* Please remember that the people who read complaints at this address
are
* working to assist you with addressing your issue - RR Security
* ******************************************************
If you sent your message to an address other than abuse/security/fraud@rr.com,
please be aware that your message was automatically forwarded to our centralized
location at the address abuse@rr.com. You may wish to use abuse@rr.com,
security@rr.com,
or fraud@rr.com for all future issues.
Road Runner is dedicated to ensuring that its service is used in a manner
that is consistent with the policies set forth in its Terms of Service
Agreement
and Acceptable Use Policy, a copy of which can be found at http://security.rr.com.
Road Runner takes all reported abuse complaints seriously, and will handle
them in accordance with the above policies in a timely and efficient manner.
Should we require further information regarding your complaint, we will
contact
you.
Please note, although it is not always possible for us to provide a direct
human response to your complaint, we do investigate *all* complaints.
As
such, please do not interpret a lack of response as a lack of action taken.
If we find that a customer is in violation of our policies, we will take
the necessary action to stop the activity in question.
Thank you for taking the time to contact Road Runner.
----------------
While it's not overly gratifying to receive a form letter, at least
you know that you've done all you can to stop further hacks from occurring
to you and to others.
Your firewall's security log will track all hack attempts, so if you
are hacked again by the same IP, don't hesitate to send out another
letter.
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Conclusion >>
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