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Computer Problem Help

Page 10

Computer Virus Problems

Problem: Virus causes computer crash at, "Verifying memory pool data." Hi, my computer recently crashed (Melissa virus?) and now I can not get it past... verifying pool data.. I cant type any thing. What should I do??

InfoHQ Answer. Boot your computer with a Windows Startup Disk (make sure the disk is write protected) or from the Windows CD-ROM. Then you should try to reload Windows to the same directory it was originally installed in. If you successfully reload Windows you should then go online and visit our Free Online Virus Scan page and run the virus checker to clean the virus from your system.
If you can't install Windows to its current directory then you have to load Windows to a new directory, or format your hard drive and reinstall Windows.
See the Computer Problem Help Index for more information on reloading Windows and booting your computer when your CD-ROM doesn't work.

Resolving Windows Fatal Exception Errors. First -- Please do not format your hard drive. Formatting the hard drive and reloading Windows is one of the last steps you should take, as it may not solve your problem.
Fatal Exception Errors are usually caused by deletion or corruption of Windows system files, computer viruses, out-of-date hardware drivers, or ill-behaved software programs. Some errors are well documented but most are not.
It would be easier to determine what is causing your problem if you could remember what program or driver you loaded that caused these errors to occur.
As this is not always possible to do, I suggest you do the following in the order presented. Determine if the error has corrected been by rebooting and using your computer before going to the next step.
1. Disable all antivirus programs from starting up automatically -- do not disable firewall programs. Visit our Free Online Virus Scan page and run the virus checker to clean any new computer viruses from your system.
2. Visit your computer and other component manufacturers, and make sure you have the most recent Windows drivers for your video card, sound card, modem, printer, scanner, and for any other peripheral you use.
3. Upload the newest versions of your Internet browser and your mail programs.
4. If the problem is still not resolved, reload Windows into its current directory (do not format the hard drive). This should overwrite corrupt or missing system files.
5. The last thing you should do is format your hard drive and reload Windows. Please see the topics in the Computer Problem Help Index which discuss reloading Windows.
After reloading Windows, load your drivers and software applications one at a time, and reboot after each is loaded. Use your computer after each driver or program is loaded, this should allow you to pinpoint any offending program/driver.


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