Problem: Virus causes
computer crash at, "Verifying memory pool data." Hi, my
computer recently crashed (Melissa virus?) and now I can not get it
past... verifying pool data.. I cant type any thing. What should I do??
InfoHQ Answer. Boot your computer with a Windows
Startup Disk (make sure the disk is write protected) or from the Windows
CD-ROM. Then you should try to reload Windows to the same directory
it was originally installed in. If you successfully reload Windows you
should then go online and visit our Free
Online Virus Scan page and run the virus checker to clean the virus
from your system.
If you can't install Windows to its current directory then you have
to load Windows to a new directory, or format your hard drive and reinstall
Windows.
See the Computer Problem
Help Index for more information on reloading Windows and booting
your computer when your CD-ROM doesn't work.
Resolving Windows Fatal Exception
Errors. First -- Please do not format your hard drive. Formatting
the hard drive and reloading Windows is one of the last steps you should
take, as it may not solve your problem.
Fatal Exception Errors are usually caused by deletion or corruption
of Windows system files, computer viruses, out-of-date hardware drivers,
or ill-behaved software programs. Some errors are well documented but
most are not.
It would be easier to determine what is causing your problem if you
could remember what program or driver you loaded that caused these errors
to occur.
As this is not always possible to do, I suggest you do the following
in the order presented. Determine if the error has corrected been by
rebooting and using your computer before going to the next step.
1. Disable all antivirus programs from starting up automatically --
do not disable firewall programs. Visit our Free
Online Virus Scan page and run the virus checker to clean any new
computer viruses from your system.
2. Visit your computer and other component manufacturers, and make sure
you have the most recent Windows drivers for your video card, sound
card, modem, printer, scanner, and for any other peripheral you use.
3. Upload the newest versions of your Internet browser and your mail
programs.
4. If the problem is still not resolved, reload Windows into its current
directory (do not format the hard drive). This should overwrite corrupt
or missing system files.
5. The last thing you should do is format your hard drive and reload
Windows. Please see the topics in the Computer
Problem Help Index which discuss reloading Windows.
After reloading Windows, load your drivers and software applications
one at a time, and reboot after each is loaded. Use your computer after
each driver or program is loaded, this should allow you to pinpoint
any offending program/driver.
<< Back
to the Computer Problem Help Index
