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3. Computer Screen is Blank

4. Computer Crash at POST

5. Hard Drive Problems

6. Microsoft Outlook Help

7. Why is my computer so slow?

8. Windows Problems

9. Reloading Windows from CD-ROM

10. Computer Virus Problems

11. Restoring the Windows Registry

12. Low Windows Resources

13. Reloading Windows

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Computer Problem Help

Page 6

Microsoft Outlook Help

Problem: How can I repair my Microsoft Outlook/Outlook Express Mailbox?

InfoHQ Answer: Apparently, all versions of Windows and Microsoft Office ship with an Outlook .pst repair tool called scanpst.exe.

To find scanpst.exe on your system, use the Search command from the Start Bar.

Select the Run command on the Start bar and type in scanpst.exe (make sure Outlook and Outlook Express are not running when you do this).

Scanpst.exe will report if it can/has recovered files. Open Outlook/Outlook Express and rename the recovered files.
If your PST files were not recovered, run Scandisk and then run scanpst.exe again.

InfoHQ Tip: E-mail Backup; Preserving your E-mail with Eudora, Outlook Express, and Outlook

Sooner or later the time will come when you will need to backup your E-mail Inbox and Outbox folders. Whether you want to upgrade to a new computer system, reload Windows to a new directory or hard drive, or you want to preserve your E-mail from future disasters; knowing how to backup your E-mail is a must. First, let's look at how E-mail works before diving into the subject of backup.

How E-mail Works. Your Internet Service Provider (the company name on the other side of the "@" symbol, e.g. @aol.com, @mindspring.com, @infohq.com) receives E-mail addressed to your server mail folder --yourname@ISP.com. When you go online and check your mail, your ISP transfers the mail from your server mail folder to your computer. Your computer then stores the transferred mail in an Inbox folder on your computer. Unless you choose the E-mail program option of "leave a copy on the server", your mail is deleted from the server when it is transferred to your computer.
Once the E-mail is downloaded, it becomes your job to read it, save it, or trash it. We all know how to delete unwanted E-mail, but exactly how does one go about saving it?

Backing up the Good E-mail. In Eudora, Outlook Express, and Outlook, E-mails can be saved one at a time by selecting an E-mail and then choosing the "File/Save As" menu command. Also, you usually have the choice of saving an E-mail in an E-mail format or as a text file (E-mail format can only be read by the E-mail program, text files can be read by many different programs including word processors, data bases, and spreadsheets). All well and good, however, what happens when you want to save an entire Inbox, Outbox, or Mailbox?

In Eudora, the files In.mbx and Out.mbx located in C:\Eudora or C:\Program Files\Eudora need to be copied to a different directory for backup purposes. The easiest way to read them would require renaming your current In.mbx and Out.mbx and copying the old files back to the original directory (remember to rename the current files or you will write over them and destroy your current E-mail).

If you are using Outlook Express, backup is a little easier. To locate your Mailbox, select "Tools/Options/Maintenance/Store Folder". You will see the local path of your Mailbox displayed and the choices of "Change", "OK", or "Cancel". Don't select any of these choices, instead write down the file name (or if you're a Jeopardy player I guess you could remember it) and then select cancel.

Use "My Computer" on the Windows desktop to locate the Mailbox and to "copy" it to a different directory. Once you have copied the Mailbox I suggest you rename it to something descriptive by 'left clicking' on the copied file name and selecting "rename".

To use the backup Mailbox you would again select "Tools/Options/Maintenance/Store Folder" and this time you would choose the selection "Change". You would then choose the file that is your backup mailbox. Make sure you write down the location of your current Mailbox so you can revert back to it once you are finished using the backup.

Backing up E-mail with Outlook, is the busy man's dream. Of the three E-mail programs mentioned in this article, only Outlook has a "Save to File" option. By selecting "File/Import and Export/Export to a file", not only is backup painless, but it also becomes very useful. You can export the file as an Access, Excel, Foxpro, dBase, or other comma delimited file. Or you can select the PST file file type if you just want to backup your mail without changing its format.
Again, no matter which file format you choose, name the file something relevant and save it where you can find it.
To read exported mail, use the Export and Import command and choose the appropriate import option.

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