Verizon Claims Lowest Customer Turnover Rate

NEW ORLEANS and BASKING RIDGE, N.J., May 10, 2012 /PRNewswire/ – Verizon Wireless is the industry leader in customer loyalty, reporting the lowest postpaid customer churn (turnover) rate among America’s largest wireless providers in the first quarter of 2012.

Churn is a key measure of customer loyalty and represents the percentage of customers who leave their wireless providers in a given time period.

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